The Appfolio Online Portal is an easy, fast, and secure way to pay rent and other charges online, view payment history, and submit maintenance requests.

Access your Online Portal from any mobile device by downloading the mobile app.

Tenant Portal Login

Common Questions

See some common questions and answers below, or call us at 727-849-6507. 

  • What are your business hours?

    Our business hours are Monday - Friday, 9am - 5pm Eastern. Weekends are by appointment only. Closed major holidays.

  • Where is your main office?

    We have two locations.

    1. 4130 Rowan Road #4, New Port Richey, FL 34653
    2. 3020 49th Street N, St Petersburg, FL 33710.

  • How do I activate my account portal?

    You'll receive an Online Portal Activation email or text message from us. 

    1. Click Activate Now in the email, or tap the link in the email, or tap the link in the text message to establish a strong password to activate your portal.
    2. Bookmark, create a shortcut icon for the login page or download the mobile app so it is easy to return at any time.
    3. You will receive a confirmation email once your portal is activated.

  • Make a One-Time Payment

    If you see a message stating you cannot make online payments, please contact your property manager or our office.

    1. On the Home or Payments tab, click Pay Now to make a one-time payment.
    2. If you have saved payment methods those will be displayed, or you can Create a New Payment Method.
    3. If you are creating a new payment method, you will select the payment method type: Credit or Debit card or eCheck (direct withdrawal from bank account). You can then enter the associated payment information and click Continue.
    4. Review the Payment Date and Payment Balance information for accuracy. If you are paying with a credit or debit card, the transaction fee will be displayed. You can switch to eCheck to avoid paying this fee if desired.
    5. Once you have verified all your payment information, click Make This Payment Now. You will receive a confirmation email once the payment is successfully submitted. The payment may take a few days to process and clear your account. If you didn't receive a confirmation email your payment may not have been received, please reach out to us if this happens.

  • Set Up Auto Payments

    1. On the Home or Payments tab, click Set Up Autopay to create an automatically recurring payment
    2. If you have saved payment methods those will be displayed, or you can Create a New Payment Method.
    3. If you are creating a new payment method, you will select the payment method type: Credit or Debit Card or eCheck (direct withdrawal from bank account). You can then enter the associated payment information and click Continue.
    4. Give the payment a name, select whether you want to pay a fixed amount or your outstanding balance, choose the payment start date.
    5. Click Create Autopay. You will receive a confirmation email when your payment processes. You can review your autopay details on the Payments tab of your Online Portal.

  • View or Download Shared Documents

    You’ll receive an email notification any time your property manager sends you a document securely to your Online Portal. Navigate to the Shared Documents tab to access these documents.

  • View Another Unit

    If you rent multiple units from your property management company and you wish to make payments or details for a different unit, click View Another Unit, then click the button for the unit you wish to view. Each unit must be activated separately, so if you don’t see the unit you’re looking for, contact your property manager.

  • How do I sign my lease electronically?

    Your electronic lease will appear as soon as you log into your Online Portal. Read through the document carefully and select the first initial line you see. You will be prompted to enter your full name and initials to create your electronic signature. As you read through your lease, click every initial and signature line that you see to provide your electronic signature until you have reached the end of the document.

  • How do I renew my lease electronically?

    If you received an email that you have a lease renewal offer in your Online Portal, you can review the lease details on the Home tab of your portal. Review the offer(s) in the banner, then click View to begin signing the renewal offer of your choice.

  • I need to sign my lease, but I can't find it in the Online Portal?

    Your lease will display when you log in to the Online Portal. If you have dismissed it to sign it later, you will need to log out and log back in for it to appear again.

  • I signed my lease online, but my property manager says I haven’t finished signing. How do I fix this??

    If your property manager has contacted you saying you have not finished signing your lease document, you have likely missed an initial line either in the middle or at the bottom of a page. Scan through each page of the document to locate the missing signature or initial line. There will be an initial line at the bottom of every page (including addenda) and a final Sign and Accept page where you will provide your full signature.

  • How do I update my electronic signature for signing documents?

    Navigate to the Account Profile tab of your Online Portal, then click Edit Electronic Signature in the Signature block. Enter your legal full name and initials, then click Save.

  • Update Your Contact Information

    Navigate to the Account Profile tab and locate the Contact Information block. Here you can update the email address you use to log into your account, the phone number, mailing address, and vehicle information your property manager has on file for you.

  • I no longer rent with this property manager. How do I delete my account?

    Please contact us and ask us to delete the login information associated with your account.

  • How do I update my password?

    Navigate to the Account Profile tab of your Online Portal and locate the Password block. Enter your current password, then enter your new password & retype it. Click Save when done. Passwords must be between 8 and 32 characters in length which includes at least one letter and one number or symbol.

  • How do I give my notice to vacate to my property manager?

    You can find it on the Contact Us tab. Select Request Notice to Vacate in the Contact Options block. Provide your desired move out date, your reason for leaving, and your forwarding address (if you have it), then click Submit.

  • Submit a Maintenance Request

    Navigate to the Maintenance tab, and select Request Maintenance.


    Enter a detailed description of the issue, upload one or more photos of the item needing attention (must select multiple photos at once from computer or camera roll), decide whether or not to give the property manager permission to enter with their key, then click Submit Request.


    On the next screen, select when a maintenance tech can address your maintenance issue. If you choose to provide preferred times, select 3 or more time slots, then click Submit.

  • How to Check on a Maintenance Request

    You can view the high-level status of your maintenance request on the Maintenance tab. The status will range from received, to technician contacted, to technician scheduled, to completed. Select Check Status for a detailed view of all communication sent to you and a status timeline of your request.

We work with you to come up with the very best solutions for your challenges!

01

Struggling to Pay Your Rent?

If you're struggling to pay your rent, the first step you take should be to talk with your property manager to explain the situation and ask for help. Many property owners would rather not evict a tenant and risk a unit sitting empty, so being proactive about your situation could help you secure a workable solution.

02

Financial Assistance

It can be alarming to find yourself in a position where you can't make ends meet, but luckily there are community and government resources to help. Understanding what resources exist in your local community is a great way to start your search for financial help.

03

Can missing Rent Payments affect my credit?

A missed rent payment on its own won't directly be reflected in your credit report. You could experience a credit score impact, however, if you continue to miss payments and your landlord decides to send the missed payments to collections.

04

Bottom Line

Missing rent payments can have serious consequences that can outlast your financial predicament - SO BE PROACTIVE. Reach out to us before missing any payments, apply for assistance from community and local agencies, or try other creative solutions like getting part-time work in addition to your full-time job.